Shipping and Returns
We want your Yun By Faith experience to be as seamless as possible.
Please read the following information before placing your order.
1. SHIPPING
Malaysia
We offer delivery within Malaysia.
Available shipping options and applicable shipping fees will be displayed at checkout.
Once your order has been dispatched, tracking information will be provided where available.
International
We offer international shipping to selected destinations.
Singapore: Orders can be placed directly through our website, with shipping fees calculated at checkout.
Other International Destinations: International orders must be placed manually via Instagram DM. Please message us on Instagram with your desired items and shipping destination, and we will assist you with the order and shipping arrangements.
Duties & Taxes
For international orders, duties, taxes, customs fees, and any applicable import charges are not covered by Yun By Faith.
Any duties or taxes imposed by the destination country will be the responsibility of the customer and may be collected upon delivery or by the relevant customs authority or courier.
Please note that customs charges vary by destination and are outside of Yun By Faith's control.
2. ORDER PROCESSING
Orders will be processed after payment has been successfully received.
Processing and dispatch times may vary depending on product availability, collection launches, promotional periods, public holidays and order volume.
Your estimated delivery timeframe and any relevant shipping information will be communicated during checkout or in your order confirmation.
During launches and high-volume periods, additional processing time may be required.
3. DELIVERY TIMES
Delivery times are estimates and may vary depending on the destination and courier.
Delivery may be affected by:
- Public holidays;
- Severe weather;
- Customs processing;
- Courier delays;
- Incorrect address information;
- Peak shopping periods;
- Transportation disruptions; or
- Other circumstances outside our reasonable control.
We cannot guarantee delivery on a specific date unless expressly stated otherwise.
4. TRACKING
Where tracking is available, tracking details will be provided after your order has been dispatched.
Once your parcel has been handed to the relevant courier, tracking updates and delivery information may be subject to the courier's systems and procedures.
5. INCORRECT SHIPPING INFORMATION
Please carefully check your shipping address before completing your order.
If an order has already been dispatched to an incorrect or incomplete address provided by the customer, we do not take any responsibility.
Please contact us immediately if you notice an error in your shipping information when the order is placed.
6. RETURNS
We accept eligible return requests for store credits only within 14 days from the date your order is delivered.
To request a return, please contact:
within the 14-day return period.
Once your return request has been approved, the item must be shipped back within 14 days from the date of return approval.
Returns received outside the applicable return period may not be accepted.
7. RETURN CONDITIONS
To be eligible for a return, the item must:
- Be unworn;
- Be unused;
- Be in its original condition;
- Have all original tags and labels attached;
- Not have been washed;
- Not have been altered;
- Not have stains or makeup marks;
- Not have perfume or strong odours;
- Not show signs of wear; and
- Be returned with its original packaging where reasonably possible.
We reserve the right to reject a return if the item does not meet these conditions.
All returns are eligible for store credit only.
We do not provide cash, card or monetary refunds for returns.
The amount of store credit issued will generally correspond to the approved value of the returned item.
Original shipping charges are not converted into store credit for change-of-mind returns.
8. STORE CREDIT
Approved change-of-mind returns will be issued as Yun By Faith store credit.
Store credit:
- Is issued after the returned item has been received and approved;
- May be used towards future purchases from Yun By Faith;
- Cannot be exchanged for cash;
- Cannot be transferred to another person unless approved by Yun By Faith;
- Cannot be redeemed for cash value; and
- May be subject to an expiry period if an expiry date is expressly stated when the credit is issued.
Store credit may be subject to any additional terms communicated to you when it is issued.
9. RETURN SHIPPING
Customer is responsible for the cost of returning the item to Yun By Faith.
We recommend using a trackable shipping service.
Yun By Faith is not responsible for returned parcels that are lost or damaged while being shipped back to us.
Faulty, Damaged or Incorrect Items
Where an item is confirmed to be defective, damaged upon arrival or incorrectly supplied by Yun By Faith, we will provide an appropriate remedy in accordance with applicable law.
Where appropriate, Yun By Faith may cover reasonable return shipping costs associated with the faulty, damaged or incorrect item.
10. NON-RETURNABLE ITEMS
Unless otherwise required by applicable law, the following items are not eligible for change-of-mind returns:
- Items marked Final Sale;
- Items specifically identified as non-returnable at the time of purchase;
- Customised or altered pieces;
- Items that have been worn;
- Items that have been washed;
- Items damaged after delivery through customer use or improper care; and
- Items that do not meet the return conditions stated in this policy.
Any special return restrictions will be communicated on the relevant product page or at checkout where applicable.
11. SALE & PROMOTIONAL ITEMS
Sale items remain subject to our standard return policy unless otherwise stated.
Products specifically marked Final Sale are not eligible for change-of-mind returns or store credit.
Where a promotional campaign has specific return conditions, those conditions will be communicated at the time of purchase.
12. FAULTY OR DAMAGED ITEMS
If your item arrives damaged or you believe it has a manufacturing defect, please contact us within 14 days of delivery at:
Please provide:
- Your order number;
- A description of the issue; and
- Clear photographs or videos showing the issue.
Please do not return the item before contacting us unless we have instructed you to do so.
We will assess the issue and, where appropriate, provide a replacement, repair, store credit, refund or other suitable remedy in accordance with applicable law.
13. INCORRECT ITEMS
If you receive an item that is different from what you ordered, please contact us at yunbyfaith@gmail.com as soon as possible.
Please provide your order number and photographs of the item received.
Where the error is confirmed to be ours, we will arrange an appropriate remedy.
14. EXCHANGES
Exchanges are subject to product availability.
If you would like to request an exchange for another size or eligible product, please contact us within the applicable 14-day return period.
Where an exchange is approved but the requested item is unavailable, Yun By Faith may issue store credit or provide another appropriate remedy.
15. GARMENT CARE
Many Yun By Faith pieces are made using delicate fabrics, lace, embroidery, embellishments and other specialised materials.
Please follow the care instructions provided with your garment.
Damage caused by improper washing, drying, ironing, alterations, storage or general misuse may not qualify for a return or remedy.
16. INTERNATIONAL ORDERS
International customers are responsible for ensuring that the products ordered can legally be imported into their destination country.
Yun By Faith does not covers applicable customs duties and import taxes under our shipping arrangement.
Delivery times for international orders may vary due to customs processing and local delivery conditions.
Last updated: 17 September 2026